MyTankGuy — Provider Terms of Service

Effective date: August 17, 2026

These Provider Terms of Service ("Terms") are an agreement between My Guy Enterprises LLC, a Louisiana limited liability company doing business as MyTankGuy ("MyTankGuy," "we," "us"), and the business you represent ("Provider," "you"). They govern your organization's use of the MyTankGuy platform (the "Platform"). You accept these Terms by checking the acceptance box during signup, on behalf of your business, and you confirm you have authority to bind it.

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1. Independent businesses, not employees

You are an independent contractor. Nothing in these Terms creates an employment, agency, partnership, franchise, or joint-venture relationship between you (or your crew) and MyTankGuy.

You alone decide how to perform your work, which jobs to accept, what equipment and crew to use, what to charge (Section 5), and where and when you operate (your service areas, working hours, and time off are set by you in your dashboard). You are responsible for your own taxes, insurance, licensing, vehicles, and employees.

You maintain absolute discretion over your schedule, your routes, your uniforms and vehicle markings, and your methods of performing the work. MyTankGuy does not provide equipment, uniforms, or training in how to perform septic services, and does not direct or supervise how any job is performed. Software documentation and help materials we publish explain how to use the Platform; they are not instruction in your trade.

2. What the Platform does

MyTankGuy is a booking and payments platform. We market services to homeowners, present your prices, take bookings that match your coverage and availability, send notifications, and process payments. The service contract for each job is between you and the customer. We are not a party to it and do not guarantee any volume of bookings.

3. Your organization, crew users, and accountant access

Your account belongs to your business (organization), not to any individual. The organization owner controls pricing, service areas, hours, team membership, and payout settings.

You may add crew users to your organization. Crew users act on your organization's behalf, and you are responsible for everything they do on the Platform as if you did it yourself. Remove crew access promptly when someone leaves your business.

You may also invite an accountant or bookkeeper to your books. That person accesses your financial records under separate Accountant Terms, but the invitation, its scope, and its revocation are yours to control.

4. Licensing, registration, and the "Licensed & Verified" badge

You represent and warrant, on an ongoing basis, that you hold every license, registration, and permit required for the services you offer in every state and locality where you accept jobs. Requirements vary widely: some states license or register septic haulers at the state level (for example, Ohio requires registration of sewage-hauling vehicles through the Ohio Department of Health and local health districts; Indiana regulates septage haulers through IDEM), some regulate at the county or parish level, and some states impose no licensing requirement for this trade at all. You are responsible for knowing and meeting the requirements that apply to you.

You will notify us immediately if any credential lapses, is suspended, or is revoked, and stop accepting jobs that require it.

We may (but are not obligated to) verify your credentials against public state or local rolls. The "Licensed & Verified" badge reflects our point-in-time check of public records — it is a marketing feature, not a substitute for your own compliance obligations, and we may remove it at any time. Where no license is required, no badge is displayed and none is implied.

5. Pricing and fees

You set your own prices. How money flows depends on where the job came from:

• Marketplace bookings (customers who found you through MyTankGuy): the homeowner pays your price plus MyTankGuy's platform fee, shown to the homeowner as one total. You keep 100% of your price. Our fee is added on top and paid by the homeowner. Our own payment-processing costs come out of our fee, not yours.
• Your own invoicing (invoices you generate through the Platform to your own customers): if your customer pays by check or cash, we charge you nothing. If your customer pays by card through the Platform, standard card-processing costs apply to that transaction. We do not take a platform fee on your own call-in customers.

Current fee amounts are displayed in your dashboard before you commit to them. We may change our fees prospectively with notice; fee changes never apply retroactively to jobs already booked.

Marketplace matching and pricing. You set your prices, and we never mandate, cap, coordinate, or set a price. To give homeowners a reliable experience, our matching algorithm weighs several factors when more than one Provider can serve an address — including availability, distance, reliability, how recently you were matched, and extreme price variance relative to other Providers quoting the same job. We reserve the right to adjust marketplace visibility where a Provider's pricing is an extreme outlier relative to local peers. Any such adjustment affects matching for new marketplace bookings only: it never changes your prices, never affects your own call-in customers or your booking link, and never affects work already booked.

6. Payments — Stripe Connect

Payment processing services for Providers on MyTankGuy are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a Provider on MyTankGuy, you agree to be bound by the Stripe Services Agreement, as it may be modified by Stripe from time to time. As a condition of MyTankGuy enabling payment processing services through Stripe, you agree to provide MyTankGuy accurate and complete information about you and your business, and you authorize MyTankGuy to share that information and transaction information related to your use of the payment processing services provided by Stripe.

You will onboard to a Stripe Express account. Payouts follow Stripe's payout schedule and are subject to Stripe's identity-verification and risk requirements — which may require additional information from you (such as date of birth or tax identification details) as your volume grows. MyTankGuy does not hold your funds.

7. Job flow: completion, early completions, and payment timing

The homeowner's card is saved at booking (zero-dollar verification) and charged when you mark the job complete. Mark jobs complete only when the work has actually been performed — falsely marking jobs complete is grounds for immediate termination and may be fraud.

If you mark a job complete significantly before the scheduled appointment window, the charge waits for the homeowner's confirmation, or proceeds automatically 48 hours after we notify the homeowner, whichever comes first. If the homeowner disputes that the work was performed, payment is held while we review.

7A. On the job: site conditions, scope changes, and the quoted total

The homeowner is shown one total before booking, and that promise is the foundation of the marketplace. Accordingly:

• Never charge more than the customer approved. If you find conditions that change the work or the price — a larger tank than described, a buried or inaccessible lid, a second tank, or anything beyond what was booked — you must obtain the customer's agreement before performing the extra work or charging more. Use the Platform's add-item flow so the customer sees and approves the new total. Collecting extra payment outside the Platform for a Platform booking is a breach of these Terms.
• If the customer declines the change, perform the work as booked or cancel the job through the Platform. Do not perform unapproved work and bill for it later.
• Property disturbance. You will use reasonable care to protect customer property. Temporary odors, noise, and surface disruption to soil and landscaping are normal conditions of the work; damage beyond that is your responsibility (Sections 12 and 17).
• Buried lines. Customers are asked to disclose underground utilities, irrigation, and other subsurface structures. You remain responsible for exercising reasonable care and for meeting any applicable utility-locate requirements in your state before excavating.
• Scope of a routine job. Unless you have booked and been paid for an inspection, a pump-out is not a comprehensive system evaluation. Do not represent it as one.
• Advanced systems. Ongoing regulatory maintenance and reporting obligations for aerobic and other advanced systems belong to the property owner unless a service agreement (Section 10) says otherwise. If you offer to take those obligations on, do it through a written agreement.

8. Cancellations and rescheduling

Homeowners can self-serve reschedule or cancel until 24 hours before the appointment window; inside 24 hours they are directed to you. Respond to reschedule requests promptly — requests you don't answer within 24 hours are accepted automatically.

If you cancel a booking, we will try to re-match the customer with another provider. Repeated provider-initiated cancellations, chronic lateness, or no-shows may lead to reduced matching, suspension, or termination.

9. Customers and attachment

Customers are attached to the provider organization that first served them through the Platform. Your attached customers see you as their provider, and reminders for their next service route bookings to you.

Attachment transfers if the homeowner explicitly books a different provider. Customers always retain the right to choose; attachment is a routing default, not an exclusivity right, and we make no guarantee that any customer remains attached to you. Holding a customer record you imported or were preloaded with does not by itself create attachment or any matching preference.

9A. Your own customers are yours — the firewall

Customers who come to you directly — the ones who call your number, see your truck, or use your own booking link — are yours alone, and they are walled off from the marketplace.

• We do not match them. A customer of yours who is not a marketplace booking is not entered into our matching pool and is never routed to another Provider by us. We do not use your customer list to find work for anyone else.
• We do not market to them for another Provider's benefit. Their information exists in your account so you can serve and invoice them, not so we can compete with you for them.
• Your booking link is yours. The private link that routes jobs straight to you — on your truck, your Facebook page, your Google listing — always routes to you. We never reroute, reassign, or match a booking placed through your own link to another Provider, for any reason, including any matching-visibility adjustment described in Section 5. If you are unavailable for a time a customer requests on your link, they are told so and offered your other times — they are not handed to a competitor.

This is a core commitment of the Platform, not a courtesy. If we ever need to change it, it requires notice and a new version of these Terms.

10. Service contracts (recurring service agreements)

The Platform may let you offer ongoing service agreements to homeowners — scheduled pump-outs, periodic inspections, or maintenance plans — signed electronically through the Platform.

• The agreement is between you and the homeowner. We provide the document template, the signature capture, the schedule, and the billing mechanics. We are not a party, and we do not guarantee performance by either side.
• You are responsible for the content and legality of what you offer — including any state requirements governing maintenance contracts for aerobic or other systems, renewal and cancellation disclosures, and consumer-protection requirements in the state where the customer lives.
• Retention outlives your account. We retain each executed agreement and its signature record — what was signed, by whom, and when — for the term of the agreement plus ten (10) years, or longer where law requires, even if your organization later cancels, is terminated, or is deleted. A signed agreement is a two-party instrument; one party's departure from the Platform does not erase the other party's copy or the record proving it was signed. You agree to this retention as a condition of using the feature. MyTankGuy acts solely as the software facilitation agent — an electronic vault — for these agreements, and is a neutral party to them. Unless a longer period is required by law or stated in our published policy, the default retention period is the active term of the agreement plus ten (10) years, or longer where law requires.
• On termination of your account, in-flight recurring agreements are handled per Section 15.

11. Chargebacks and disputes

If a customer initiates a chargeback or payment dispute on one of your jobs, we may pass the disputed amount and associated dispute fees through to you — by deduction from future payouts or by invoice — after giving you the opportunity to submit evidence contesting the dispute. You agree to cooperate promptly with evidence requests (photos, signatures, trip tickets, and similar proof of service help win disputes).

11A. Refunds you issue

If you refund a customer through MyTankGuy — in full or in part — the refunded amount is recovered from you in this order: first from your available Stripe balance; if that balance is not sufficient (for example because that job's payout has already been sent to you), from your future payouts until the amount is recovered; and, where Stripe's negative-balance debiting is enabled for your account, by debit of the bank account you connected for payouts. On a full refund we return our platform fee for that job to you; on a partial refund our platform fee is unchanged. Card processing costs on a refunded amount are not returned by Stripe and are borne by MyTankGuy, not by you, unless stated otherwise at the time of the refund. You will see the amount and its source stated on the refund screen before you confirm.

12. Insurance and your obligations on the job

You must carry insurance appropriate to your trade and as required by law in each state where you operate. You are solely responsible for compliance with all environmental, transportation, and disposal laws — including manifesting/trip tickets, approved disposal sites, and vehicle marking requirements.

You are solely liable for injuries, property damage, and environmental harm arising from your work.

13. Communications — customers, and your own crew

Customer messaging. The Platform sends booking notifications and service reminders to your customers by email and SMS. All messaging honors STOP and unsubscribe requests. You must not use Platform data to send your own messages that violate the TCPA, CAN-SPAM, or carrier rules.

Crew messaging — your responsibility. The Platform can send job-related text messages to the crew members you designate (for example, so an assigned driver can confirm his own appointments). When you enter a crew member's mobile number and enable messaging for them, you represent and warrant that (a) the number is that person's, entered accurately, (b) you have that person's permission to provide it to us for this purpose, and (c) you have informed them that they will receive job-related text messages from the Platform. Each crew member must separately confirm their own number by tapping the verification link we send; messaging does not begin until they do. Crew members may opt out at any time by replying STOP, after which their messages route back to you. Crew members may reply HELP to any message for assistance. Message and data rates may apply; message frequency varies with job volume.

You will indemnify us for claims arising from numbers you provide without the individual's permission.

14. Customer and business data

Customer contact details and service history are shared with you so you can perform and coordinate booked work and serve your attached customers. You may use this data only for those purposes. You must not sell customer data or use mobile numbers or SMS opt-in data for marketing. Deleted or transferred customers must be purged from any copies you keep, except records you're legally required to retain.

15. Term, suspension, termination, and transferring your organization

Either party may terminate at any time with notice through the dashboard or in writing. We may suspend or terminate your access immediately for fraud, safety issues, credential lapses, chargeback abuse, or material breach. On termination: booked jobs are re-matched or cancelled, earned payouts for completed work are paid out (less amounts owed, e.g., open disputes), and your attached customers may be re-matched to other providers. Executed service contracts and their signature records are retained per Section 10.

Transferring your organization. The Platform supports moving an organization to a different owner's login — for example, when one business buys another, or when one person holds several businesses. A transfer requires a request from the receiving owner and affirmative approval by the transferring organization's owner, confirmed by a code we send to that owner. Both sides receive written confirmation, and the transferring owner has a limited window to reverse a transfer they did not authorize. A completed transfer moves the organization and its records to the new owner, who becomes responsible under these Terms from that point forward; billing and subscription responsibility transfers with it. Nothing in Section 19's assignment restriction limits this Platform feature.

16. Disclaimers and limitation of liability

The Platform is provided "as is." We do not guarantee bookings, revenue, uptime, or that customers will pay (though you bear customer non-payment risk only as described in Sections 7 and 11). To the fullest extent permitted by law, and except for damages resulting from gross negligence or intentional misconduct, we are not liable for indirect, incidental, consequential, special, or punitive damages or lost profits, and our total liability to you is capped at the platform fees we earned from your jobs in the six (6) months before the claim arose.

Nothing in these Terms excludes or limits any liability that applicable law does not permit us to exclude or limit — including, where Louisiana Civil Code article 2004 applies, liability for intentional or gross fault or for causing physical injury.

17. Indemnification

We will promptly notify you of any claim under this section, cooperate reasonably in its defense, and will not settle a claim imposing non-monetary obligations on you without your consent. Subject to that, you will defend, indemnify, and hold harmless MyTankGuy and its officers, members, and employees from third-party claims arising out of: your services (including property damage, injury, or environmental harm), your violation of law or of these Terms, your credential lapses, numbers you supply under Section 13, or acts of your crew users — except to the extent caused by our own fault.

18. Governing law

These Terms are governed by Louisiana law, without regard to conflict-of-law rules. Exclusive venue for court proceedings lies in the state or federal courts situated in Rapides Parish, Louisiana. This choice does not deprive you of any protection of your home state's law that cannot be waived by agreement.

19. General

These Terms, the Stripe Services Agreement, and dashboard-displayed fee schedules are the entire agreement. If a provision is unenforceable, the rest survive. We may update these Terms prospectively with notice, and may require you to accept a new version to continue using the Platform; continued use after the effective date is acceptance. You may not assign these Terms without our consent, except through the organization-transfer feature described in Section 15; we may assign in connection with a merger, sale, or reorganization. Sections 10, 11, 14, 16, 17, and 18 survive termination.

20. Contact

My Guy Enterprises LLC, d/b/a MyTankGuy My Guy Enterprises LLC PO Box 2 Tioga, LA 71477-0002 contact@mytankguy.com