MyTankGuy — Homeowner Terms of Service

Effective date: August 3, 2026

These Terms of Service ("Terms") are an agreement between you and My Guy Enterprises LLC, a Louisiana limited liability company doing business as MyTankGuy ("MyTankGuy," "we," "us"). They govern your use of mytankguy.com and our booking, notification, and payment services (together, the "Platform"). You accept these Terms by checking the acceptance box when you book.

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1. What MyTankGuy is — and what it isn't

MyTankGuy connects homeowners with independent local service providers ("Providers") who perform septic tank pumping and related services. We are a booking and payments platform. We do not perform septic services.

Providers are independent businesses. They are not our employees, agents, partners, or joint venturers. Each Provider controls how it performs its work, supplies its own equipment and crew, and is solely responsible for the quality, safety, timing, and legality of the services it performs — including its own licensing, registrations, permits, and insurance.

When you book through MyTankGuy, your service contract for the work itself is between you and the Provider. Our role is limited to facilitating the booking, sending notifications, and processing payment.

2. Who can use the Platform

You must be at least 18 years old and able to form a binding contract. You agree to give us accurate contact information (name, service address, email, mobile number) and to keep it current — Providers rely on it to reach you and find your property.

3. What you pay, and how it's calculated

One total. No surprises at the door, and no extra charge for paying by card.

The price shown when you book is the full amount you will pay for the booked service. It normally has two parts:

• The Provider's price for the work. Providers set their own prices; we do not set or control them. The Provider keeps 100% of this amount.
• The MyTankGuy platform fee — what we charge for the Platform services associated with your booking: presenting available local providers, holding the booking, handling notifications, and running payment.

The total may also include taxes or other government-imposed charges where they apply. Any such amount is identified before you confirm.

Worked example. If your Provider's price for a standard pump-out is $300.00, your total is $325.00. The Provider receives $300.00. The $25.00 difference is our platform fee.

How the platform fee is calculated. Our fee starts at a base amount of $15.00 per booking, plus an amount reflecting our own cost of running the transaction, and the resulting total is rounded up to the nearest $5.00. The rounded total is what you see before you confirm — always in full, always before you commit.

You are never surcharged for using a credit or debit card. Our own payment-processing costs are a business expense we pay out of the platform fee we earn. They are not added to your price, and your price does not change based on how you pay.

If extra work beyond the booked service is needed (for example, a second tank), the Provider must get your agreement before performing it. Optional add-ons offered at booking are itemized before you confirm.

4. Site conditions, access, and changes to the job

Septic work happens outdoors, underground, and on your property. These are the practical realities, and by booking you acknowledge them:

• The Provider needs safe, clear access. Service trucks are heavy and the work area must be reachable. Please make sure the Provider can get to the tank and its lids on the day of service.
• Normal work leaves marks. Pumping and related services can cause temporary odors, noise, and surface disruption — including disturbance to soil, lawn, and landscaping around the tank and along the truck's path. This is a normal condition of the work, not damage.
• Tell your Provider what's buried. You are responsible for identifying and disclosing underground utilities, private lines, irrigation systems, sprinkler heads, invisible-fence wire, and other subsurface structures on your property. Your disclosure helps the Provider plan the work, but it does not replace any duty the Provider has under applicable utility-location, excavation, or safety law. Responsibility for damage to unmarked or undisclosed items depends on the facts, the parties' conduct, and applicable law.
• You must be authorized to approve the work. By booking, you confirm you own the property or are authorized to approve service on it. If someone else arranged the booking for you, see Section 4A.
• A pump-out is not a full system inspection. Routine pumping is not a comprehensive evaluation of your septic system, and some conditions may not be visible or detectable during it. Any observations your Provider shares are based on what could be seen at the time.
• Changes to the job need your agreement first. If your Provider finds conditions that change the scope or the price — a larger tank than described, a buried or inaccessible lid, a second tank, or work beyond what you booked — the Provider must get your agreement before doing the extra work or charging more than the total you were shown. You are never charged more than the amount you approved. If you decline, the Provider performs the work you booked, or the job is cancelled.
• Advanced systems. If you have an aerobic treatment unit or another advanced system, your state or county may require ongoing maintenance, inspection, and reporting. Meeting those requirements is your responsibility, unless you have a separate service agreement with a Provider that covers them (see Section 8).

Acknowledgment. You acknowledge that heavy equipment and excavation are necessary to perform this work, and that ordinary-course disturbance to lawn, soil, and landscaping along the access path and around the tank is a normal and expected result of it, not damage. This acknowledgment does not affect your rights regarding damage caused by a Provider's negligence, or damage to items you disclosed.

4A. When someone else starts the booking

Sometimes the person arranging service is not the person who owns the property or pays for it — a real-estate agent arranging a point-of-sale inspection, a property manager, a landlord, a family member, or a tenant. The Platform supports that, with one firm rule.

• The requester tells us who approves and pays. Whoever starts the booking provides the contact information (name, mobile number, email) of the person who will approve the work and pay for it.
• The requester represents that they are authorized to arrange service at the property, and that they have that person's permission to give us their contact information for this purpose.
• The approving payer accepts these Terms and authorizes payment, not the requester. We send that person a link. They review the service, the Provider, and the total; they accept these Terms; and they save the payment method. Until they do, no service is booked, no Provider is dispatched, and no card is charged.
• Whoever accepts is whoever pays. If the requester will pay themselves — an agent covering an inspection, for example — they accept these Terms and provide the payment method in their own name, and the property owner or occupant is still identified so the Provider can arrange access.
• Messages. The person we identify as the approving payer receives the booking messages described in Section 11 after they confirm their number by following our link. A requester's message consent does not carry over to anyone else.

5. Payment

• Saving your card. When you book, you save a payment card. We (through our payment processor) run a zero-dollar verification to confirm the card is valid. This is not a charge and no funds are held.
• You are charged only after the work is done. Your card is charged when the Provider marks the job complete.
• Early completions. If a Provider marks a job complete significantly before the scheduled appointment window, we will ask you to confirm the work was actually performed. If you neither confirm nor dispute within 48 hours of our notice, your card is charged automatically. If the work wasn't performed, tell us within that window and you will not be auto-charged while we look into it.
• Payment processing. Payments are processed by our payment processor. We receive limited payment information — card brand, last four digits, expiration date, payment status, and transaction identifiers — and do not receive or store the full card number or security code in our systems.
• Failed payments. If your card is declined after a completed job, we may retry it and contact you for an updated payment method. You remain responsible for paying for completed work.

6. Rescheduling and cancellation

• More than 24 hours before your appointment window: reschedule or cancel free of charge, self-serve, through your booking link.
• Inside 24 hours: contact your Provider directly to work out changes. A cancellation or access fee applies only if its amount or method of calculation was shown to you before you booked and you agreed to it. We will not charge a fee that was first disclosed after booking, and no fee applies when the Provider cancels, fails to arrive within the stated window, or cannot perform for reasons attributable to the Provider.
• Reschedule requests take effect when your Provider accepts them, or automatically if the Provider does not respond within 24 hours.
• If your Provider cancels, we will try to re-match your booking with another available Provider, or tell you honestly if we can't. Because you are only charged after completion, a cancelled booking is never charged.

7. Recurring service agreements (service contracts)

Some Providers offer ongoing service agreements — for example, a scheduled pump-out every three years, or the periodic inspections some states require for aerobic systems. If you enter into one through the Platform:

• The agreement is between you and the Provider, not with us. We provide the document, the electronic signature, the schedule, and the billing mechanics; the Provider performs and stands behind the work.
• You will be shown the full terms — price, what's included, how often, how long it runs, and how to cancel — before you sign. Your electronic signature is legally binding, and you will receive a copy of what you signed.
• You receive your own copy immediately — and no account is required. Upon signing, a copy of the executed agreement is automatically emailed to you. You can also open it at any time from the secure link in that email or in any notice we send you — no login or password. If you lose the link, ask us to resend it to the email address or mobile number on the agreement.
• We tell you before every charge. Before each scheduled charge under the agreement, we send you a notice with the amount, the date, the link to your agreement, and how to make changes or cancel — however far apart those charges fall.
• We keep a copy of the signed agreement and its signature record — what was signed, by whom, and when — for as long as the agreement and any applicable record-keeping period requires. We keep that copy even if the Provider later closes its account with us, because the agreement is between two parties and the other party's copy should not disappear when one of them leaves.
• Recurring charges follow the schedule you agreed to and are charged the same way as any other completed job, unless the agreement says otherwise. You can cancel per the agreement's own terms.

8. Your relationship with your Provider

To keep your service history in one place, your customer record is attached to the Provider who first serves you. That Provider can see your service history with them and may send you service reminders (Section 11).

You are never locked in. If you explicitly book a different Provider through the Platform, your attachment transfers to the new Provider. Booking another Provider is always your choice.

9. Refunds and problems with the work

Providers are solely responsible for the work they perform. If something goes wrong, contact your Provider first — and let us know at contact@mytankguy.com so we can help resolve it.

When we refund the MyTankGuy platform fee. We refund our platform fee in full if the Provider fails to arrive during the scheduled service window, cancels the job, or does not perform the booked service. That is a floor, not a ceiling — we may also refund some or all of a charge in other circumstances at our discretion. We are not obligated to refund amounts paid to a Provider for services actually performed; those are between you and the Provider. Nothing in this section limits rights you may have directly against your Provider, or rights that cannot be waived under applicable law.

10. The "Licensed & Verified" badge

Some Providers display a "Licensed & Verified" badge. This badge means that, at a point in time, we checked the Provider's license or registration against the applicable state's public licensing roll and found it listed. It is not a guarantee. Licenses expire, get suspended, or change between our checks, and state records can lag or contain errors.

Not every state requires a license to pump septic tanks. Where a state or locality does not license the trade, no badge is shown — the absence of a badge does not mean a Provider is unlicensed or unqualified, and its presence is not a warranty.

We do not warrant or guarantee any Provider's licensure, registration, insurance, qualifications, or work. You are free to independently verify a Provider's credentials with the applicable state agency at any time, and we encourage it.

11. Texts, emails, and service reminders

Booking requires a working email address and mobile number. By booking, you agree to receive transactional emails and text messages about your bookings: confirmations, changes, reminders, receipts, and — if a reminder schedule was set up for you — service-due reminders.

• To stop texts: reply STOP to any message. You will receive one confirmation message and no further texts.
• For help: reply HELP to any message, or email contact@mytankguy.com.
• Message and data rates may apply. Message frequency varies by booking activity — you may receive appointment confirmations, changes, reminders, receipts, and service-due reminders where a reminder schedule was set up.
• Carriers are not liable for delayed or undelivered messages.
• To stop reminder emails: use the unsubscribe link in the email or contact us.
• Opting out of reminders does not stop essential messages about an active booking you've made.

Our commercial emails identify us as the sender, use truthful subject lines, and include an unsubscribe method, as required by applicable law.

12. Your account and acceptable use

If you create an account, keep your login credentials confidential. You are responsible for activity you authorize and for losses caused by a failure to use reasonable account security. Tell us promptly if you suspect unauthorized access — you are not responsible for activity occurring after we have had a reasonable opportunity to act on your notice, except to the extent it was caused by your own conduct. You agree not to misuse the Platform: no false bookings, no harassment of Providers, no scraping, no interfering with the Platform's operation, and no unlawful use.

12A. What belongs to us

The Platform — our software, site, designs, text, and the MyTankGuy and My___Guy names, logos, and marks — belongs to My Guy Enterprises LLC. You may use the Platform to book and manage service; you may not copy, resell, reverse engineer, or build a competing service from it, and you may not use our names or marks without our written permission.

Content you provide — your address, notes, and instructions — remains yours. You give us permission to use it to run your bookings and operate the Platform as described in these Terms and our Privacy Policy.

12B. Using the Platform as intended

Don't use MyTankGuy to find a Provider and then arrange the same job outside the Platform to avoid our fee. The platform fee is how we pay for the advertising that brought the Provider to you, the booking system, and the payment handling — and Providers keep 100% of their price precisely because that fee exists. Repeatedly booking and cancelling to obtain Provider contact information, or arranging around a booking you made here, may result in losing access to the Platform.

Nothing in this section prevents you from hiring any Provider directly for work you did not book through us, or from choosing a different Provider at any time.

12C. Closing your account

You may stop using the Platform at any time, and may ask us to close your account and delete your information as described in our Privacy Policy. We may suspend or close an account that misuses the Platform, violates these Terms, or is used unlawfully. Closing an account does not affect a completed job, an amount already owed, or any signed service agreement — see Section 7.

13. Privacy

Our Privacy Policy explains what information we collect and how we use it. In short: we collect what's needed to run your bookings, payment details are handled by our payment processor (we never store card numbers), and mobile phone numbers and opt-in data are never shared with or sold to third parties or affiliates for marketing or promotional purposes.

14. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT — BOTH AS TO THE PLATFORM AND AS TO SERVICES PERFORMED BY PROVIDERS. WE DO NOT WARRANT THAT ANY PROVIDER'S SERVICES WILL BE PERFORMED PROPERLY, SAFELY, ON TIME, OR AT ALL.

WE DO NOT MAKE WARRANTIES ON A PROVIDER'S BEHALF. ANY WARRANTY CONCERNING A PROVIDER'S SERVICES OR GOODS MUST COME FROM THAT PROVIDER OR FROM APPLICABLE LAW. THESE DISCLAIMERS DO NOT LIMIT RIGHTS OR WARRANTIES THAT CANNOT LAWFULLY BE DISCLAIMED.

15. Limitation of liability

To the fullest extent permitted by law:

• We are not vicariously liable for the acts or omissions of Providers — including property damage, personal injury, defective work, missed appointments, or licensing failures — solely because the Provider used the Platform. This does not limit responsibility for our own fault.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits.
• Our total liability to you for any claim arising out of these Terms or the Platform, except for damages resulting from gross negligence or intentional misconduct, is capped at the greater of (a) the amounts you paid through the Platform in the six (6) months before the claim arose, or (b) one hundred dollars ($100).

Nothing in these Terms excludes or limits any liability that applicable law does not permit us to exclude or limit — including, where Louisiana Civil Code article 2004 applies, liability for intentional or gross fault or for causing physical injury. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

16. Indemnification

You will indemnify MyTankGuy and its officers, members, and employees against a third-party claim to the extent caused by your fraud, willful misconduct, unlawful use of the Platform, booking service on a property you were not authorized to book, or knowing infringement of another person's rights. We will promptly notify you of any such claim, cooperate reasonably, and will not settle a claim imposing non-monetary obligations on you without your consent. This section does not apply to the extent the claim was caused by our own fault.

17. Governing law

These Terms are governed by the laws of the State of Louisiana, without regard to conflict-of-law rules. Any court proceedings will take place in the state or federal courts situated in Rapides Parish, Louisiana — except that you may always bring a qualifying claim in small-claims court where you live. This choice of law and venue does not deprive you of the protection of any consumer-protection rule of your home state that cannot be waived by agreement.

18. Copyright complaints (DMCA)

If you believe content on the Platform infringes your copyright, send a notice compliant with 17 U.S.C. § 512(c)(3) to our designated agent:

> DMCA Agent, My Guy Enterprises LLC > My Guy Enterprises LLC PO Box 2 Tioga, LA 71477-0002 > contact@mytankguy.com

18A. Force majeure

Neither MyTankGuy nor a Provider is responsible for delay or failure caused by events beyond reasonable control — severe weather, unsafe site conditions, road closures, governmental orders, utility failures, disposal-facility closure, labor disruption, or widespread network outages. This never requires you to pay for services that were not performed. Where such an event prevents service, we will notify you when reasonably possible and help reschedule or cancel.

18B. Electronic communications

You agree to receive communications about your booking electronically — at the email address, mobile number, booking link, or account you give us. Keep that information current. You may request a copy of these Terms at any time by contacting us. Where the law requires special consent before a particular record may be delivered electronically, we will ask for that consent separately.

19. Changes to these Terms

We may update these Terms as the Platform grows. The effective date above always reflects the current version. For material changes we will notify you (by email or in-product notice) before the changes take effect, and may ask you to accept the new version.

20. General

If any provision of these Terms is found unenforceable, the rest remain in effect. These Terms (plus the Privacy Policy) are the entire agreement between you and us about the Platform. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, sale, or reorganization.

21. Contact

My Guy Enterprises LLC, d/b/a MyTankGuy My Guy Enterprises LLC PO Box 2 Tioga, LA 71477-0002 contact@mytankguy.com